Thought of you last night. I’m in the middle of staining a new bench for the kids for putting on winter boots, storing hats, etc. In my flurry at Home Depot to get all the stuff I needed, I grabbed a bag of disposable gloves. When I dipped in to get a pair, I noticed that the huge 6 in the top right corner was followed by a small bit of writing that said “gloves” — not the six pairs an impulse buyer like me assumed with a quick look at the packaging.

Yeah, I could have read the package more carefully. And hey, I would have bought them anyway. But I couldn’t help but feel a little cheated…

~Graham

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I’m a martial artist, and it’s important to me to support good companies. I’m going to shop your site for my next set of protective gear, because I now know that you listen to your customers’ needs. Plus, it looks like you have great products!

RL David: Taekwondo Happinesss last blog post..Meditation for Monday: Humility

Good for you. You’re all class to come around and discuss it here.

Regards,

Kelly

Knowing that the pads also provide extra support is great too. My Sensei, and others in my dojo, have knee problems and I’m sure they would love to know about this product, so I will be sure to spread the word around.

Just seeing that you would take the time to post here is fantastic, that in itself says a lot.

I think I can bring some light into the mysterious reason why DonJoy packages these knee pads in singles. I’m the owner of CYA Protective Gear.

I agree it seems a bit strange to only get one knee pad, but DonJoy is the largest knee brace manufacturer in the world and the Spider Pad Knee that you bought it is also a knee support as well as a knee pad. Not everyone needs support on both knees so that is why I’m guessing they are sold as singles.

In 3 plus years of selling their products this is the first time this has come up and I apologize for any confusion and I will pass this on to the product manager at DonJoy on your behalf.

I’ve also made the change our our site to clarify that these are sold as singles. http://www.cyaprotectivegear.com/ViewProduct/DonJoySpiderKneePad/432.aspx

If there is more we can do please let me know. I’ll do what I can to make it right.

Thank you for bringing it to our attention.

President
CYA Protective Gear

I’d definitely have a picture and an accurate description if I were selling knee pads (or any other type of pad). All you’re doing by being vague is setting yourself up for wasted hours in the customer service department.

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And trust me, I don’t want Customer Service mad at me (because I don’t want to have to take the calls myself).

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