[...] mention that Megastores like this, with their soul-less atmosphere, corporate policies and by-rote, shoddy at best “customer service”, stomp downtown America, where in this economy, small business owners are struggling hard just to [...]

[...] (Short-termism at Trust Matters, How to Make Your Tuesday Super at Chaos Scenario, Bad Customer Service at Men With [...]

[...] concerns and problems that you’re not paying attention to your customers, you are doomed. Wal*mart can probably continue to get away with it–you can’t. (Here’s a pithy and very low-tech example of the right way to approach [...]

[...] a quote from Freelance Writer Monika Mundell that I love I rather spend my time – and my energies working with clients that don’t behave like obnoxious, needy little pricks and move on. For lack of knowing, we don’t [...]

[...] What a Camera Can Teach You About Customer Service Sorry, you’ll just have to read this one. No excerpt would do it justice. [...]

[...] Bad Customer Service [...]

[...] rather spend my time – and my energies working with clients that don’t behave like obnoxious, needy little pricks and move on. For lack of knowing, we [...]

Also, WalMart does provide many people who would not otherwise have had jobs with jobs – poor training and shitty customer service aside. There are many who consider themselves very lucky to have those jobs – and I may one day be in their ranks, so I certainly won’t sniff too much about the company.

It’s really no one’s fault the world is the way it is… but we can all strive to put smiles on our faces, no matter where we work or what we have to face.

Granted the employees at WalMart are probably making minimum wage, may be poorly trained, and hate their job, but often all they can do is to first follow the company policy. Although the customer is “always right”, too many dishonest customers have taken advantage of that philosophy and used the system to their advantage, making it bad for those of us who are honest.

I often feel sorry for those employees who have to deal with irate customers as it’s not their fault. They are doing the best they can with what they have to work with.

We have a small business and I know the “buck stops here”, so we always strive for customer satisfaction. After many years of producing quality work, all of our business is now based on referrals. In the end, it pays off.

[...] post and a recent one by James reminded me of recent thoughts on customer [...]