It’s a rare day when I admit I can’t do something. Harry often comments on my brimming confidence and attitude that I believe I can do anything – or at least give anything a valiant try. Trying, in turn, lets me learn something new and gain those missing skills. Sometimes, though, things don’t always go according to plan.
I received an offer to blog on a software development site. While software and programming aren’t usually my thing, the chance to start a community, encourage commentary, and explore new software seemed right up my alley. The client and I discussed her needs, and we came to an agreement.
I spent a good deal of time at the client’s site, familiarizing myself, reading, learning, clicking about, all to be able to provide good blog posts. I wrote my first post and sent it to the client for feedback. When I received the client’s comments, I realized one thing: I was in over my head.
The critique was very thorough and concise, and had nothing at all to do with my writing.
Comments focused solely on programming terms, in-depth technical information, software reviews, and other programming blogs. The feedback was beyond direction and guidance for future posts – it was a rather complex discussion of coding and software.
In short, the client didn’t want a writer who knew a bit of programming. She wanted a programmer that knew a bit of writing. There is a huge difference between the two fields of expertise.
I sent a very nice email to the client thanking her for the opportunity, but that I felt I didn’t have the technical expertise she required. It was the right thing to do. While I don’t like admitting there are things I can’t do, I also don’t like wasting anyone’s time or money. I could have researched the topic, yes, but I would never have been able to write as well on the subject as someone who has spent years immersed in the field of programming.
The outcome was pleasantly surprising. I expected irritation and a snappy reply from the client. The opposite occurred: The client was impressed by my level of integrity and complimented my honesty. In fact, she asked if I would be willing to write on less technical information. By being up front as quickly as possible about my level of knowledge, I actually gained a regular customer.
I do have to admit that I didn’t tell Harry a few things: One, that we landed a new contract. Two, that we lost a new contract. Three, that I actually admitted there are some things I can’t do. Harry isn’t very good at hiding a smirk from behind his desk on the other side of the office.
